Customers today have an expectation that they can contact companies via social media, most commonly via Facebook or Twitter. Successfully communicating with your customers is an important tool in building up a relationship between you and your customers.
Setting up a Facebook or Twitter account is easy, but the real key is maintaining it. Making sure you keep an eye on it and regularly posting updates about your business can all be very beneficial to driving new business and satisfying your existing customers.
You can read more over at techday.co.nz
Tags: social media
